We want you to be satisfied with your purchase and often deviate from our own rules and take the client's side to make them happy.
99% of all Returns for the past year were made for a full refund
Requests for Return
To return an eligible item you ordered:
You may also request a return from the Customer Support Chat or contact us by email firstname.lastname@example.org
Allow us two business days to respond (we typically respond during 4-8 hours)
In some cases, we can request additional information as photos / video of the item.
Note: Do not ship the item without the return authorization; the return shipping address may vary.
Our return policy allows for most products to be returned within 30 days of receipt of shipment. However, please note that there are certain items that are non-returnable. These include custom and personalized items, such as custom mold or plug machines. Additionally, large machines that combine heating and automatic feeding, such as donut conveyor machines, fall under this category as well.
For non-returnable machines, we are committed to providing all the necessary instructions and, if required, replacement parts. However, it's important to note that large machines that combine heating and automatic feeding functionalities have intricate designs and require special skills on the part of the buyer. Therefore, the responsibility for proper installation, maintenance, and repair ultimately lies with the buyer.
For most returns, you will be provided with a pre-paid shipping label which allows you to return the item for free.
Not all orders are eligible for a pre-paid return. In this case, you will need to return the item at your own expense. We recommend you return the item using a trackable method at the carrier of your choice.
ALDKitchen will reimburse up to $20 for return postage costs on receipt of the item. If your return shipping costs exceed $20, you may contact our Customer Service to request a refund of the remaining shipping cost.
All returns must be shipped within 30 days after acceptance.
Pre-paid shipping label can not be provided in the cases listed below:
After the Returns Center receives your item, it can take up to two weeks for us to receive and process your return. We typically process returns within 1-2 business days after the carrier delivers the item to our Returns Center . When we complete processing your return, we issue a refund to the original payment method. Once we issue your refund, it may take from 1 to 5 days to make funds available in your account.
Restocking fees may apply in the following cases:
Refunds will not be provided for returned items that were damaged during transportation due to improper packing or if the damage was caused by the customer's incorrect usage or maintenance and the item cannot be repaired or renewed.