We want you to be satisfied with your purchase and often deviate from our own rules and take the client's side to make them happy. 99% of all Returns for the past year were made for a full refund
Requests for Return
To return an eligible item you ordered:
Go to the Warranty section andselect Claim Warranty
Select the marketplace where the product was boughtand provide an order number
Select an option from the Reason for return menu and specify the issue.
You mayalso request a return from the Customer Support Chat or contact us with email firstname.lastname@example.org Allow us two business days to respond (we typically respond during 4-8 hours) In some cases, we can request additional information as photos / video of the item. Note: Do not ship the item without the return authorization, the return shipping address may vary.
Most products can be returned within 30 days of receipt of shipment Please check the list of Non-Returnable Items:
Custom and personalised items, including custom mold Waffle Makers cannot be returned;
Grocery items (including dough mixes) are not returnable but may be refunded or replaced;
If you return an item for exchange, the replacement merchandise that you receive cannot be refunded, it is only eligible for exchange.
For most returns, you will be provided with a pre-paid shipping label which allows you to return the item for free. Not all orders are eligible for a pre-paid return. In this case, you will need to return the item at your own expense. We recommend you return the item using a trackable method at the carrier of your choice. ALDKitchen will reimburse up to $20 for return postage costs on receipt of the item. If your return shipping costs exceed $20, you may contact our Customer Service to request a refund of the remaining shipping cost. All returns must be shipped during the 30 days after acceptation.
Pre-paid shipping label can not be provided in cases listed below:
for orders outside of the United States mainland;
for some hard-to-reach territories where carrier services are limited;
for returns that do not meet the Return Policy;
for Refurbished products or purchases made at a special price;
for orders that, with the consent of the buyers, have been delivered from a warehouse outside the United States.
After the Returns Center receives your item, it can take up to two weeks for us to receive and process your return. We typically process returns within 1-2 business days after the carrier delivers the item to our Returns Center . When we complete processing your return, we issue a refund to the original payment method. Once we issue your refund, it may take from 1 to 5 days to make funds available in your account.
Restocking fees may apply in the following cases:
Items in original condition past the return window - up to 20% Restocking fee;
Items with damage, missing parts, not in original condition, or that have obvious signs of use for reasons not due to an ALDKitchen error - up to 50% Restocking fee + Shipping expenses.
PREMIUM MATERIALS - Constructed with high quality ABS material and durable aluminum rotary blades, this ice shaver is built to last; Used in both at home and commercially, this shaver is suitable for making snow cones, slushies, milkshakes, yogurt freezes and other delicious frozen drinks
POWERFUL PERFORMANCE - Equipped with 250-W, high-speed, efficient motor, and a large ice drawer, the VIVOHOME commercial ice crusher shaves ice in mere minutes; It runs at 320 RPM and will shave over 260 lbs of ice per hour, provides a large amount of ice for your daily and business use
ADJUSTABLE ICE TEXTURE - Features a blade adjustment knob so you can easily adjust the texture of the ice to create different frozen treats; While the machine is operating, the ice size may only be adjusted from THICK to THIN, otherwise the ice may not come out at all, while the THIN to THICK function will work to help unclog jammed ice
SAFE & SECURE - We’ve included a safety protection device on the lid so the ice shaver will only operate when the lid is securely closed; If you open the lid while running the device, it will automatically turn off; Because we designed this machine with a large base, we’ve reduced the amount of reverberation the machine creates while operating; Safety comes first
CONSIDERATE DESIGN - This snow cone maker is compact and portable and comes with built-in handles on both sides, making it easy and convenient to carry anywhere; The drainage port and sanitary water tray at the bottom of the machine will drain excess water and prevent water from leaking on surfaces