Terms of service

ALDKitchen TERMS OF USE

Last modified on 2022-05-04

Welcome to ALDKitchen, an online shop for professional kitchen equipment (the “Service”).  

The website is located at: https://ald.kitchen/ (the “Website”)

Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using our service. By accessing or using the service, you consent to be bound by the present Terms. These Terms apply to all visitors, users, purchasers and others who wish to access or use the ALDKitchen website. If you disagree with any part of the Terms, please do not use the service.

 

USE OF THE WEBSITE

We try to be as accurate as possible with the information we present on the Website. We will make reasonable efforts to accurately display the attributes of the products we sell. 

However, we do not warrant that product descriptions or other content is accurate, complete, or error free. Prices and promotions are subject to change, and may vary from those offered in our stores. We cannot confirm the availability or price of an item until you place your order. Despite our best efforts, sometimes an item in our catalog may not be available, the offer may have been misstated, or an item may be mispriced. For any of these reasons, we may cancel your order or we may contact you for instructions on the order.

The Website and its content are provided on an “as is”, “as available” basis, without any warranties of any kind. In particular, we do not warrant that:

(i) The website, its content, and the products offered perfectly match the user’s expectations,

(ii) browsing on the Website will not be subject to any interruption or delays, and that

(iii) The website’s content does not contain errors, omissions, inaccuracies, computer viruses, worms or any other harmful components.

 

PRIVACY

Your use of our Service is subject to our Privacy Policy. Please review the policy for more on how we collect and use information.

 

PROPRIETARY RIGHTS

All content included on the Website, including information, data, software, photographs, graphs, videos, typefaces, graphics, music, sounds, and other material (collectively "Content"), is protected by copyright, trademark, patent, or other proprietary rights, and these rights are valid and protected in all forms, media and technologies existing now or developed in the future. All Content is saved as a collective work under U.S. and international copyright laws, and the Company owns, to the fullest extent allowed by such laws, the copyright in the selection, coordination, arrangement, and enhancement of all Content. You may not remove or modify any copyright, trademark, or other proprietary notice contained in any Content you use, and you may not modify or alter the Content, copy or post the Content on any network computer, or broadcast the Content in any media. You may not copy, scrape, frame, modify, remove, delete, augment, add to, publish, transmit, participate in the transfer or sale, lease or rental of, create derivative works from, or in any way exploit any of the Content, in whole or in part. The ALDKitchen logo is our property and registered trademark and may not be reproduced, copied, or manipulated in any manner without the express written approval of the trademark owner.

 

USER-GENERATED CONTENT: REVIEWS, COMMENTS, COMMUNICATIONS, AND OTHER CONTENT

You may interact with us in numerous ways, including Reviews and Ratings, Questions and Answers, and email communication. You hereby grant us a perpetual, irrevocable, royalty-free, transferable right and license to use, modify, reproduce, transmit, publish, display, delete, and distribute any information (except order information sent via email or phone) or materials you share with us throughout the world in any media, including when you allow us to feature text, images and videos shared through social media (e.g., Facebook™, Twitter™, Instagram™, Pinterest™) or submitted through our Reviews and Ratings. You also grant us the right to use the name and social media handle that you use when you share content with us in connection with that content. When you share content to us, you will disclose any affiliation you have and you will not share anything that contains harmful computer code, references other websites, or is false, misleading, illegal, defamatory, libelous, hateful, racist, biased, threatening, or harassing.

NOTIFICATION OF COPYRIGHT INFRINGEMENT UNDER THE DIGITAL MILLENNIUM COPYRIGHT ACT (DMCA)

If you believe that your copyrighted material may have been infringed, please provide us with the following information in writing via our contact form on the Website:

• A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed
• Identification of the copyrighted work claimed to have been infringed, or if a single notification covers multiple copyrighted works at a single online site, a representative list of such works at that site
• Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material.
• Information reasonably sufficient to permit us to contact you, such as an address, telephone number, and if available, your email address
• A statement that you have a good faith belief that the use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
• A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

ORDERS

Availability

In-stock items are generally shipped in 3-5 business days. For items shipped from third countries, estimated processing times are an additional 3-4 days. If we need more stock on hand to fulfill your order, we will send you an email notification within 24 business hours. If you have a time constraint on your order, please respond to that email so that our team can work on a solution for you.

Order Confirmation

Our order confirmation to you does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. At any time after receipt of your order, we may accept, decline, or place quantity or other limits on your order for any reason. We may impose these limits on a per-person, household, per-order, or any other basis. If we reject, limit, or otherwise modify your order, we will attempt to notify you using the email address you provide to us. If we cancel an order or part of an order that we've already charged you for, we'll refund you the total amount of the canceled portion of the order.

Canceling/Modifying an Order

Once your order is placed, we cannot guarantee that it can be modified or canceled by you. If you wish to modify your order, please contact us immediately.

Online Security

To ensure our customers’ safety online, all orders go through security checks before we start processing them. Please keep this in mind while ordering, as there may be a slight delay before processing a small percentage of orders. If additional information is needed to ensure the order’s validity, we will email you.

Order Communication

As an e-commerce company, our primary form of communication is email. All order updates will be sent to the email address used when the order was placed. For this reason, please be sure to provide a valid email address when placing your order.

Price Changes and Updates

Pricing on our website is listed at the wholesale level and updated in real time. 

All prices are subject to change without notice. In the rare event that a product is listed at an incorrect price due to a website error, ALDKitchen will resolve the discrepancy, at our discretion, on all orders placed for the product listed at the incorrect price. This resolution may involve coming to an agreed upon price with the customer or canceling the order, resulting in a full refund.

Duties and Taxes

The ALDKitchen is a U.S.-based company; therefore, duties and taxes will be assessed on any items shipping outside of the United States. Duties and taxes depend on the type of imported items, harmonized codes, and the customs agents' discretion in evaluating these costs. The charge shown on our website’s shipping calculator will not show these fees. These fees must be paid in addition to the price of the products.

The price for the item does not include any custom duties, customs clearance, and additional taxes and levies applicable in the country of delivery. The customer hereby upholds the full responsibility that the delivery of the ordered item is not restricted or prohibited in his/her country, as well as for the payment of all customs duties, taxes, levies and other obligations in the country of delivery. 

Receipt of Incorrect Product

If you believe you received the incorrect product, please keep the item(s) unused and in the original packaging and contact our Customer Solutions team. They will work with you to reship the correct item or offer a refund. We may require a picture of the incorrect product you received and will cover the cost of return shipping for that item.

DISPUTE RESOLUTION

Using the Website, you agree that any dispute or claim related to your use of any ALDKitchen service or any products or services sold or distributed by ALDKitchen or through the Website will be resolved through binding arbitration instead of in court. An exception is that you may assert claims in small claims court if your claims qualify. The Federal Arbitration Act and federal arbitration law apply to this agreement.

There is no judge or jury in arbitration, and court review or appeal of an arbitration award is very limited. An arbitrator can award on an individual basis the same damages and relief as a court and must follow the terms found in ALDKitchen's conditions of use just like a court would. 

The American Arbitration Association (AAA) will conduct the arbitration under its rules, including the AAA's Supplementary Procedures for Consumer-Related Disputes. The AAA's rules are available at www.adr.org or by calling 1-800-778-7879. 

To begin an arbitration proceeding, you must file a Demand for Arbitration with the AAA, according to the AAA’s rules. The AAA's rules will govern the payment of all filing, administration, and arbitrator fees. We will reimburse those fees for claims totaling less than $10,000 unless the arbitrator determines the claims are frivolous. Likewise, ALDKitchen will not seek attorney's fees and costs in arbitration unless the arbitrator determines the claims are frivolous. You may choose to have the arbitration conducted by telephone, based on written submissions, or in person in the county where you live or at another mutually agreed location. 

We each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action. If for any reason a claim proceeds in court rather than in arbitration we each waive any right to a jury trial. We also both agree that you or we may bring suit in court to enjoin infringement or other misuse of intellectual property rights. 

APPLICABLE LAWS

By using any ALDKitchen service, you agree that the Federal Arbitration Act, applicable federal law, and the laws of the Commonwealth of Pennsylvania, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and ALDKitchen.

 

TEXT MESSAGING

Registered customers can sign up for 'Shipment Updates via Text' in their account settings to receive an SMS text message when packages are out for delivery, delivered, or encounter a problem. Text messages will be sent for all packages shipped after you complete the sign-up process. This service may not be available and/or may not include tracking for packages that are shipped directly from one of our manufacturers.

Text messages may also be sent when there is an urgent need for information to continue to process your order. These situations could include (but are not limited to):

• Payment processing errors
• Expedited order delays
• Confirmation of order details
• Delivery requirements

PAYMENT METHODS

Accepted Credit Cards (Preferred Method)

All orders must be placed online through our checkout process. We accept all major credit cards, including Master Card, Visa, American Express, and Discover. We are able to accept most prepaid credit cards as long as the card has been registered with a billing address. Only a single credit card may be used to process the order.

Apple Pay

We offer payment via Apple Pay when our site is accessed from a compatible device (iPhones -6.0 + with iOS 10+ and Macs).

Charges and Authorizations

Your card will be charged in full once the first item(s) on your order ship. When you place an order on our website, an authorization is placed on your bank account for the amount of your order. An appointment is a communication from your bank to our payment system, letting us know your card is valid and the required funds are available. These authorizations may show as “pending” on your bank statement until the funds are captured. Once the card is charged for the order, the commission will drop off from your bank statement, typically within 1-2 business days.

Credit and debit card providers differ in how long they will hold an authorization for a pending transaction. If your order has an extended lead time, a member of our Payments team may request to charge the card in advance to avoid losing the authorization. Authorizations and/or pending transactions will hold these funds on your bank account, which can result in overdraft fees. ALDKitchen assumes no liability for costs in the event of such an overdraft.

Currency

All pricing is shown in US Dollars ($) on the Website. For your convenience, you may choose to change the currency in which the prices are displayed (USD, EUR, GBP, RUB). However, please remember that the prices in the currency other than US dollars are presented only for your information and convenience. The final price in your preferred currency may differ from that shown on the Website.

When ordering outside of the United States, the funds captured for an order will be converted to the local currency of the ordering country on your credit card statement. The rate of exchange is fixed for the date when your order is shipped, not when the order is placed. Credit card companies may also charge a currency conversion fee. Please get in touch with your card issuer for further details.

PayPal Payments

We accept payment via PayPal on our website as an additional payment option. A major credit card is still required to complete the transaction, as we do not accept gift cards, store cards, or account credits associated with your PayPal account.

Purchase Orders

We cannot accept Purchase Orders as a form of payment since we update our pricing in real time and do not rely on quoted prices. All orders must be placed online and paid for in full at the time of purchase.

Sales Tax

Sales tax will be charged on orders shipped to the State of Florida.

 

PRODUCT POLICIES

Customizable Products

Certain products on the Website can be customized and are designated by a special banner on their page. You can also see a full list of customizable products on our Customizable Supplies page. 

In particular, Standard 110 US Plug and 220 EU Plug are customized. 

These products typically have order minimums, extended lead times, and associated fees. Sales, discounts, and promos do not apply to customized products. Customized products are non-returnable.

Customization of products, including but not limited to customization of plugs, molds' manufacturing according to the customer's order, as well as other customizations, may lead to changes in the warranty policy and return policy for our products. Please clarify the conditions for warranty and return of each customizable item individually.  

Equipment Parts

Compatible Models are listed as applicable and kept as accurate and up-to-date as possible. If you have any questions or concerns, contact a Customer Solutions Specialist before placing your order.

Equivalent Items 

Equivalent items and any associated illustrations or descriptions are presented for your reference. These are items which, based on available manufacturer information, are suitable replacements for the stated original item. These equivalent items are not necessarily authorized, sponsored, or endorsed by the manufacturer of the stated item or by the manufacturers of equipment compatible with the stated item; any OEM names mentioned are registered trademarks.

Generic / Unbranded Items

On our site, some of our lowest-priced items are listed as generic. In other words, we do not have a specific vendor name associated with the product. The product is sourced from various vendors according to price and availability, so we may both quickly and reasonably accommodate your needs. We do our best to update our site with any changes in the products and there may be instances where there is a slight variance in the look and feel of the product due to a change in vendors. However, the intended application of the product will remain the same. If you find that this is not the case, please contact our Customer Solutions team immediately and we will look into the issue for you!

Image Color Policy

We make every effort to portray the color of an item as accurately as possible on the Website. However, depending on your monitor settings, the color of an item may appear different than in person. Unfortunately, we cannot guarantee the accuracy of the color displayed on your monitor.

Certain products, such as textiles and fabrics, are subject to dye lot variations inherent to their manufacturing process. If you are trying to match an existing product, please contact us, and we will accommodate your request to the best of our ability.

Image Policy

We try to provide the most accurate images of our products as possible. However, the product can be insignificantly different from the vision; for example, the placement of a sticker and/ or a logo can vary.

Some product images prove difficult or impossible to obtain. In these cases, we will use the closest representative image we can find for the product. These representative, illustrative embodiments may show optional accessories or features or an image of a similar product. 

Therefore, we recommend that you carefully read the product description and other related product literature, such as Specification Sheets, SDS Sheets, etc., before placing your order. Please contact us if you have any questions or concerns about a product after reading the description and product literature.

Quality

We do our best to maintain the quality of our products at the highest level. All the products comply with the CE standard. However, certain items require certification/ authorization/ official approval in different countries. We cannot ensure that our products comply with all the regulations worldwide. Please check your local requirements before placing an order. 

 

PRICE MATCHING

At ALDKitchen, we try very hard always to have the lowest prices. If you find a lower price from one of our competitors, including delivery, please bring it to our attention with our contact form. We will do our best to beat the advertised price.

PROPOSITION 65 NOTICE FOR RESELLERS

If you are reselling any items into the State of California, you must provide your customers with an appropriate Proposition 65 warning, if required. You can find a sign for your use on the product detail pages of items that require a warning. More information about Proposition 65 is available at www.p65warnings.ca.gov.

SALES AND COUPON CODE POLICY

Because we are a bulk distributor of kitchen equipment, we make sure to advertise our lowest prices on the Website, including discounts we receive from our vendors that are passed onto our customers. On occasion, we will provide sales and coupon codes to receive further discounts off the original price of the item. To ensure the value is received for sales, items should be purchased immediately. Coupon codes for items on our site will have an expiration date. Coupons and discounts will only be honored on orders that are placed while the coupon/discount is valid. Discounts do not apply to already discounted products and cannot be used with other offers. 

Pricing that is advertised on sources outside of the Website may reflect incorrect prices compared to what we currently offer. The prices on the Website are regularly updated to ensure accurate, real-time pricing; however, search engines and coupon code websites may not always provide the most up-to-date prices. Please visit the Website to view the current pricing of our items. Prices and coupon codes that are not valid will not be honored at checkout.

SAMPLES

ALDKitchen does not offer product samples. We recommend purchasing the item in smaller pack sizes, when available, before committing to a larger order. Sometimes, our manufacturers will send out samples of selected products to commercial customers. Please contact us via our contact form to see if a sample request can be sent to the manufacturer for the item(s) you want.

WARRANTY POLICY

If a warranty is available for an item, the details of the warranty can be found in a downloadable PDF labeled “Warranty” on the item’s page. All warranty claims are handled based on the manufacturer’s warranty policy. Please confirm if the warranty is valid in your area for items being used internationally.

The warranty service for items of ALDKitchen brand in the United States is provided in authorized service centers of ALDKitchen. We may also compensate your expenses on repair in non-authorized service centers upon the provision of the documents which confirm the defect, the works performed for the rectification of the defect and your expenses.

Please be informed that we distribute not only items of ALDKitchen brand but also items of other brands as well. The warranty policy of other manufacturers may differ from the policy outlined in these Terms. These Terms cover only warranty policy for items of the ALDKitchen brand.

Spare parts are provided according to the manufacturer’s policy.

YOU MAY ALSO NEED ITEMS

"You May Also Need" items are products guaranteed to work with the item you are viewing, such as lids that will fit a cup or casters that will fit a piece of equipment. If an item is not listed in the "You May Also Need" section on a particular product page, then we do not guarantee that it will work with the product you are viewing and do not recommend that you purchase them for use together. If you have any questions or concerns, feel free to contact a Customer Solutions Specialist before placing your order.

RETURN AND REFUND POLICY

We want you to be satisfied with your purchase and often deviate from our own rules and take the client's side to make them happy.
99% of all Returns for the past year were made for a full refund

Requests for Return

To return an eligible item you ordered:

1. Go to the Warranty section and select Claim Warranty
2. Select the marketplace where the product was bought  and provide an order number
3. Select an option from the Reason for Return menu and specify the issue.

You may also request a return from the Customer Support Chat or contact us by email support@aldkitchen.com
Allow us two business days to respond (we typically respond during 4-8 hours)
In some cases, we can request additional information as photos/videos of the item. 
Note: Do not ship the item without the return authorization; the return shipping address may vary.

Returns

Our return policy allows for most products to be returned within 30 days of receipt of shipment. However, please note that certain items are non-returnable. These include custom and personalized items, such as custom mold or plug machines. Additionally, large appliances that combine heating and automatic feeding, such as donut conveyor machines, fall under this category.

• Custom and personalized items, including custom mold or plug machines;
  
• 220V machines or machines with a plug other than US Plug;
• Large machines that combine heating and automatic feeding functionalities require the buyer to possess specialized skills for proper use and installation. Notable examples of such machines include donut conveyor machines.
• Grocery items (including dough mixes) are not returnable but may be refunded or replaced;
• If you return an item for exchange, the replacement merchandise you receive cannot be refunded; it is only eligible for exchange.

For non-returnable machines, we are committed to providing all the necessary instructions and, if required, replacement parts. However, it's important to note that large devices that combine heating and automatic feeding functionalities have intricate designs and require special skills from the buyer. Therefore, the responsibility for proper installation, maintenance, and repair ultimately lies with the buyer.

Return Shipping

For most returns, you will be provided with a pre-paid shipping label, which allows you to return the item for free.
Not all orders are eligible for a pre-paid return. In this case, you must return the item at your own expense. We recommend you return the item using a trackable method at the carrier of your choice.
ALDKitchen will reimburse up to $20 for return postage costs on receipt of the item. If your return shipping costs exceed $20, you may contact our Customer Service to request a refund of the remaining shipping cost.
All returns must be shipped within 30 days after acceptance.

Pre-paid shipping label can not be provided in the cases listed below:

• for orders outside of the United States mainland;
• for some hard-to-reach territories where carrier services are limited;
• for returns that do not meet the Return Policy;
• for Refurbished products or purchases made at a special price;
• for orders that, with the buyers' consent, have been delivered from a warehouse outside the United States.
  

Refunds

After the Returns Center receives your item, it can take up to two weeks for us to receive and process your return. We typically process returns within 1-2 business days after the carrier delivers the item to our Returns Center. When we complete processing your return, we refund the original payment method. Once we print your refund, it may take 1 to 5 days to make funds available in your account.

Restocking fees may apply in the following cases:

• Items in original condition past the return window - up to 20% Restocking fee + Shipping expenses;
• Items with damage, missing parts, not in original condition, or obvious signs of use for reasons not due to an ALDKitchen error - up to 50% Restocking fee + Shipping expenses.

Refunds will not be provided for returned items damaged during transportation due to improper packing or if the damage was caused by the customer's incorrect usage or maintenance and the item cannot be repaired or renewed.

SHIPPING POLICY

Call Before Delivery

By requesting a FREE "Call Before Delivery," the carrier will contact you approximately 24 hours before the estimated arrival of your order to schedule a delivery appointment using the phone number provided at checkout. Selecting this option may add a day to your order's transit time. A 4-hour delivery window is typical; this may vary by carrier and shipping destination.

A "Call Before Delivery" is required for residential deliveries and recommended for businesses with irregular hours (Monday through Friday, 8:00 a.m. to 5:00 p.m. "Call Before Delivery" only applies to the item(s) in your order shipping via carrier.

If the carrier misses the delivery appointment, they will reschedule it. If you are unavailable to accept your delivery during the scheduled appointment, you will be responsible for any redelivery fees owed to the carrier. Additional fees will apply if you require a time-specific delivery in which the typical 4-hour window needs to be shortened.

If delivery cannot be completed because a "Call Before Delivery" was not selected during checkout, the carrier may charge a redelivery fee to reattempt delivery. In these situations, we will contact you via email regarding the fee and charge the card on file if necessary in order to avoid additional costs with the carrier.

Damaged/Missing/Lost Items 

If any item or packaging is damaged or missing, or if you have any doubt about possible damage, you MUST do the following:

• Note it clearly on the delivery receipt before signing
• Keep your copy of the delivery receipt
• Contact us within one business day
• Keep the damaged packing materials for inspection
• Take pictures of the damaged items and packaging

Though our warehouses give great attention to packaging every order for shipment, damage can occur in transit. In the case of damage, we must go to the carrier company to receive reimbursement for these damages. By signing the delivery receipt, you are taking responsibility and ownership of the shipment in the condition noted. If a part or all of your shipment is damaged and you did not note this in any way on the delivery receipt, we CANNOT guarantee any compensation for damages. Signing the delivery receipt without noting any damage means that you have received your shipment in acceptable condition.

There are rare occasions when our freight carriers may lose a shipment. In these situations, it’s our highest priority to find your items and we will work with the carrier to do so. Dock checks with the carrier take approximately 3-5 business days to complete. If your shipment is found, we will continue the delivery to your location. If it is deemed lost, we will work with you to provide a satisfactory resolution. 

Upon receiving your order, please inspect it for damaged, lost, or missing items. If any part of your order is missing or damaged, please keep the items and packaging and contact us within five business days of receipt so we can find a solution. We may request pictures of the damage to help with this process.

Delivery Time

Our products are shipped from one of the warehouses in the US, China, or Europe, depending on the modification and availability. Since some items will be sent directly from the manufacturer, delivery times may vary depending on your proximity to the shipping location. 

Ground shipping can typically take anywhere from 1 to 10 business days. 

If your delivery time is over a holiday, please add an additional day for delivery. Our warehouses observe the following holidays: Christmas, New Year, Memorial Day, 4th of July, Labor Day, and Thanksgiving. 

Shipping companies may observe additional holidays. All standard ground delivery times and common carrier shipments are estimates and are not guaranteed. 

Shipping Fee

The shipping within the United States for the products of standard sizes is included in the price. However, the shipping fees can be applicable when you order products of excess length. The shipping fee may not exceed the difference between the shipping fee for the goods of extra size and those of standard size.

The shipping outside the United States is subject to carrier fees. The price for the delivery is shown at the check-out.

Destinations

We primarily ship throughout the U.S. and Canada. We also fulfill small parcel shipments to select countries internationally. We cannot ship to PO boxes, APO/FPO boxes, or Viabox at this time. If you plan to ship to a carrier store location such as a FedEx or UPS Store, please be aware that these locations will not accept deliveries from one another. If a shipping carrier deems your address inaccessible for delivery, they will make the final delivery at the closest shipping terminal or return the shipment to our warehouse. Contact Customer Solutions if you have any questions.

In addition to the United States and Canada, we can ship most items via an international air service to the following countries:

Austria

Bahamas

Bermuda

Canada

Dominican Republic

France

Germany

Guam

Hong Kong

Ireland

Italy

Jamaica

Japan

Mexico

Netherlands

New Zealand

Norway

Puerto Rico

Singapore

South Africa

Spain

Sweden

Trinidad and Tobago

United Kingdom

U.S. Virgin Islands

We also ship to U.S.-based freight forwarders; however, you are responsible for contacting them to set up an account before placing an order. Freight forwarders will charge additional fees for their services, separate from our shipping and handling charges. We cannot accept and load customer containers directly from our warehouse locations.

Customs release for orders outside of the US. 

Buyers outside the United States agree that the shipment will be sent from another country (the US or China), so the buyer will be the importer in this case and responsible for customs clearance. For our part, we guarantee full support and refund of customs duties if applied. The Shipper cannot carry out procedures for customs clearing the goods, since, in accordance with the law, only a resident of the country (the buyer) can carry out customs clearance.
In case of refusal to carry out customs clearance, the shipment will be disposed of by the carrier or returned to the sender's warehouse. In this case, the buyer will be responsible for the costs associated with the disposal or return of the goods.

Equipment Installation Checklist

To be sure everything goes smoothly when it comes to installing your new equipment, please consult our handy equipment installation checklist at the following link prior to finalizing your order: Equipment Installation Checklist.

Freight Forwarders

If your order is being shipped to a U.S.-based freight forwarder, all of our Shipping Policies apply when it is received into their warehouse. ALDKitchen will not be held responsible for any damaged and/or missing items or material differences should the freight forwarder not follow all applicable Shipping and Returns policies or should such issues occur in shipment from the freight forwarder’s location to the final destination.

Liftgate

If you do not have an elevated loading dock or forklift to unload your items from the truck, you will need a liftgate and must select this option at checkout. A higher fee may apply if a liftgate must be added after an order has shipped. If delivery cannot be completed because a liftgate was not selected during checkout, a redelivery fee may apply in addition to a liftgate fee. In these situations, we will contact you via email regarding the appropriate fees and charge the card on file if necessary in order to avoid additional costs with the carrier.

Signature request and responsibility

By default, all orders will be shipped without the requirement for a signature upon delivery. This means that the carrier will consider the package as delivered and received once it is dropped off at the provided shipping address. However, we understand that some customers may prefer the added security of a signature for their deliveries. Therefore, we offer the option for customers to request a signature upon delivery at the time of purchase or by contacting our customer support team.

It is important to note that once the carrier has dropped off the package at the designated address, the responsibility for the package's safety and security becomes that of the recipient. While we take utmost care in ensuring proper packaging and reliable carriers, we cannot guarantee protection against theft or any loss that may occur after the package has been delivered. It is the recipient's responsibility to ensure that the delivered package is received promptly and kept secure.

By proceeding with the purchase and agreeing to these terms, customers acknowledge and accept the aforementioned shipping policy regarding signatures and the recipient's ownership and responsibility for the delivered packages. We advise customers to consider their shipping preferences carefully and contact our support team if they have any specific requirements or concerns regarding their delivery.

NOTICE TO RESIDENTIAL CUSTOMERS

While ALDKitchen is explicitly designed for those in the commercial food service industry, we will ship most items to residential customers. As a residential customer, please consider the following information when placing your order.

It is important to remember that many of these items may not meet your consumer-level expectations if used in your home. 

Commercial cooking equipment:

• It is designed for functionality and heavy use commercially and may not meet your expectations regarding aesthetics or ease of use.
• It is often much louder than a comparable non-commercial piece of equipment.
• Consumes much more power than consumer-style equipment
• It is not insulated as thoroughly as consumer-level equipment and generates much more heat. Many pieces of commercial equipment also require a ventilation hood system and a fire suppression system to adhere to local fire and building codes.
• Installed in a non-commercial setting would most likely void your homeowner's insurance and the equipment manufacturer's warranty.

The right is reserved to deny shipment for residential usage; if this occurs, you will be notified as soon as possible.

If you have any questions about the suitability of a particular piece of equipment you're considering for non-commercial use, please get in touch with us.

Methods & Charges

Most of our products can be shipped with a parcel carrier to a residential address. Bear in mind that these carriers charge more to send to a residential address versus a commercial address. 

 

PACKAGING

Packaging used during shipment is designed to keep the contents of your order safe from damage or mishandling of products. On occasion, a shipment will be received with damage to the packaging. Because the packaging is designed to protect the products that we ship, compensation will not be offered for packaging damage. If the actual items in your shipment are damaged, please get in touch with us right away so we can arrange for compensation or replacement. Occasionally, we will ship items in recycled boxes, which may contain descriptions unrelated to the products inside to be more eco-friendly. This practice also allows us to cut costs on packaging, which then is reflected in lower prices on our items. Be sure to inspect the actual items inside the packaging before refusing a shipment due to incorrect information on the boxes.

Special Order Items

In order to maximize the products we’re able to offer to you, some items on our website are not normally stocked in our warehouses. These items may be shipped directly to you from the manufacturer, or brought into our warehouse with our next stock order from the manufacturer and then shipped to you. 

Please note - that we are not always able to cancel special order items once the order is placed and may not be returnable.

Split Shipments

While we try to consolidate shipments as much as possible, we cannot guarantee that every item will ship together due to where items are sourced. If multiple shipments of your order are required, the total shipping costs will be charged in the first shipment. 

Warehouse Pickups and Customer Shipping Accounts

All orders placed through ALDKitchen will be shipped to their destination via a commercial carrier. Customers cannot pick up orders from our warehouse for safety, insurance, and logistical reasons. Due to the high volume of orders we process daily, we cannot use our customers' shipping account numbers.

 

CHANGES TO THESE TERMS OF USE

We may update our Terms of Use from time to time. We will notify you of any changes by posting the new Terms of Use on this page.

You are advised to review these Terms of Use periodically for any changes. Changes to these Terms of Use are effective when they are posted on this page.

CONTACTS

If you have any questions regarding these Terms of Use, please do not hesitate to contact us: by emailing store@ald.kitchen or by visiting our Support Page