RETURN AND REFUND POLICY
Return and Refund Policy
We want you to be satisfied with your purchase and often deviate from our own rules and take the client's side to make them happy.
99% of all Returns for the past year were made for a full refund
Requests for Return
To return an eligible item you ordered:
You may also request a return from the Customer Support Chat or contact us with email email@example.com
Allow us two business days to respond (we typically respond during 4-8 hours)
In some cases, we can request additional information as photos / video of the item.
Note: Do not ship the item without the return authorization, the return shipping address may vary.
Most products can be returned within 30 days of receipt of shipment
Please check the list of Non-Returnable Items:
For most returns, you will be provided with a pre-paid shipping label which allows you to return the item for free.
Not all orders are eligible for a pre-paid return. In this case, you will need to return the item at your own expense. We recommend you return the item using a trackable method at the carrier of your choice.
ALDKitchen will reimburse up to $20 for return postage costs on receipt of the item. If your return shipping costs exceed $20, you may contact our Customer Service to request a refund of the remaining shipping cost.
All returns must be shipped during the 30 days after acceptation.
Pre-paid shipping label can not be provided in cases listed below:
After the Returns Center receives your item, it can take up to two weeks for us to receive and process your return. We typically process returns within 1-2 business days after the carrier delivers the item to our Returns Center . When we complete processing your return, we issue a refund to the original payment method. Once we issue your refund, it may take from 1 to 5 days to make funds available in your account.
Restocking fees may apply in the following cases:
6L food processor for mincing garlic, ginger, peanut butter, salsa, or meat and blends at at very fast rate. Great for catering business, restaurants, food trucks, events and family usages. Equipped with a double functional auto safety lock, which stops blade motion when lid is open or when container is removed. Rubber opening on the lid allows adding additional ingredients during working process.